Privacy Policy

O'Neil Real Estate is committed to complying with its obligations under the Privacy Act, 1988 and the associated National Privacy Principles ("the NPP's").

The application of the NPP's to this Real Estate Agency

This Real Estate Agency is bound by the NPP's as a consequence of it being an organisation that derives a benefit, service or advantage by the collection or disclosure of information about individuals whose identity is apparent or can be ascertained.

However, as with all organisations, the NPP's do not apply to personal information of current or former employees contained in employee records when those records are used directly in connection with the employment relationship. Further, it should be noted that some exemptions are contained within the NPP's with respect to matters such as the disclosure of information relating to public health or safety, the disclosure of information with regard to law enforcement enquiries, and the disclosure of information relating to legal proceedings and negotiations.

This real estate agency, through its Licensee, is happy to provide further details as to the extent to which it is required to comply with the NPP's should any person wish. Alternatively, further details of the obligations imposed upon private organisations under Australia's privacy laws can be obtained directly from the office of the Privacy Commissioner, or by reference to the NPP's and the Privacy Commissioner's associated guidelines.

Types of personal information held by this Real Estate Agency

The types of personal information held by this real estate agency includes the following:

  • The information obtained from sellers used with respect to the marketing and sale of real estate properties;
  • Information collected from databases of comparable sales of properties and businesses to assist in appraising the value of other properties and to assist in the marketing and sale of those properties;
  • Information collected from purchasers or prospective purchasers of properties;
  • Details of properties, owners, and tenants used for the purpose of managing the leasing of both commercial and residential properties;
  • Data obtained from third parties for use in marketing, selling, and leasing real estate properties.

The main purpose for which this Real Estate Agency holds information

This real estate agency holds the information referred to above for the primary purpose of enabling it to conduct the services it provides to its customers, sellers, buyers, owners and tenants and to enable it to market the provision of those services. In particular:

  • This real estate agency collects information to enable it to provide services in connection with the sale or leasing of properties;
  • Information collected by this real estate agency is used to provide advice to customers and prospective purchasers with respect to real estate matters;
  • Information collected by this real estate agency is issued to assist with the delivery of services via the internet;
  • Information obtained from third parties, including the Valuer General's Office, the Land Titles Office, local councils and other organisations is used for the purpose of assisting the agency in the valuing, selling and leasing of properties;
  • Information obtained by this real estate agency is used for the purpose of marketing the services of the agency;
  • Information collected by this real estate agency is used for the purpose of assisting the agency in the management of both commercial and residential properties.
  • This real estate agency occasionally contracts out services to a third party which involves disclosing personal information.

Contacting this Real Estate Agency regarding privacy matters

If any person wishes to make a complaint about this real estate agency's activities with respect to privacy and the NPP's or obtain more information about the way in which this agency manages personal information it holds, the individual should make immediate contact with the agency's Licensee, Rohan Wieske. He can be contacted in the following manner:

Telephone: (08) 9495 9999
Facsimile: (08) 9495 9944
Mobile Phone: 0418 953 070
E-mail: rohan.wieske@oneilrealestate.com.au
Address: 2925 Albany Highway, Kelmscott, WA, 6111

Accessing personal information held by this Real Estate Agency

Pursuant to the NPP's, persons are entitled to obtain access to personal information held by this real estate agency with respect to that individual. Subject to the relevant exemptions contained in the NPP's and subject to an individual providing sufficient proof of his or her identity, this real estate agency will provide access to information that it holds relating to an individual. This real estate agency will charge a fee in most instances for the provision of this information based on the administrative cost of supplying the information requested. Further details as to these costs can be obtained by contacting the Licensee of this real estate agency.

This real estate agency requests, for the purpose of clarity, that any requests for access to personal information be made in writing addressed to the agency's Licensee.

This real estate agency will generally provide access to information by providing to the individual concerned copies of the relevant documents. Where, for reasons of volume or otherwise, providing copies of documents is not practical, this real estate agency will make arrangements for the individual concerned to attend at this real estate agency's office to carry out a physical inspection.

Wherever possible, this real estate agency will provide copies of documents or access to information that it holds with respect to an individual within 14 days of the receipt of the relevant request. In the case of more complex requests this real estate agency will endeavour to provide access to information within a period of 30 days.

If individuals believe that information held relating to them is incorrect they are entitled to request that this real estate agency corrects that information.

Should this real estate agency believe that it is entitled to refuse a request for access to information or to make corrections it will provide written reasons for its decision.

Further Information

Should any person wish to obtain further information with respect to the type of personal information this real estate agency holds, the purpose for which it uses that information and/or the way in which this agency manages that information, that person should not hesitate to contact the Licensee of this real estate agency at the contact details set out above.